Anna Wilson: Empathy in the Internet


“Having empathy with one person is easy. With a hundred thousand people, or a million people, all at the same time — that’s hard work.”

Anna’s job is to keep the internet running. If she does her job right, you never notice.

To make that happen involves two parts design, two parts technology, and three parts mind reading. She takes pride in working on every level of the process: the high level design, the blue sky future, and then getting in there and making the changes yourself. Her background is Computer Science, but she balances this by performing improv with her group, and hanging around in castles.