Voice of the crowd: Adam StJohn Lawrence
Adam StJohn Lawrence is a customer experience consultant, comedian and actor with a background in psychology and the global automotive industry. For years he has been using expertise gained in the world of theater, film, stand-up comedy and storytelling to help organisations influence and impress their customers and partners. He is a longtime friend and contributor to the DT Conference, having spoken at previous editions.
"Empathy is often uncomfortable, but it’s worth it."
About the speaker
This year, Adam will introduce himself as the Crowd Monkey – he wants to be the spokesman of the participants. During the two days of the conference, he will share ideas and reflections to challenge people ‘on stage’ and empower the interaction between participants and main acts.
As a professional Design Thinker, he is also a published co-author of the top-selling books ‘This is Service Design Thinking Doing” and ‘This is Service Design Methods”.
